Our Philosophy

Our Mission

Welcome to Richmond Fine Dentistry. Our aim is to provide you with gentle, comprehensive and the highest quality dental healthcare. We work as a harmonious team in our superior facility. We endeavour to treat all patients with respect, responsibility and high ethical standards. We cherish continuous, long term relationships with our patients.

You are an individual with your own special needs, and we base our actions and decisions on the following principles:

Our staff warmly welcome patients and genuinely care for them and help them reach their highest health potential.

Richmond Fine Dentistry recognises the importance of conservation to this planet.

Our facility is always immaculate, we have established the practice to be environmentally responsible and operate it on green credentials.

We realise that the challenges microorganisms have on community health are best managed by smart and consistent infection control protocols and we pledge to exceed the statutory regulations and strive for excellence.

Our Patients

It is our aim to help each patient attain their highest dental health potential. Our patients can feel comfort at each stage of their progress through the practice. 

We pride ourselves on making sure all our patients are informed, educated, motivated and supported.

Your Rights

If you are happy with our service let us know and we would love you to recommend us to your friends. If you have a problem we would like to hear about it. Please feel free to talk to your dentist, hygienist or any of the staff at Richmond Fine Dentistry or use the survey box at reception.

Management of your personal health Information

Your dental records are a confidential document. It is the policy of their practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Exchange of information with specialist is done with your knowledge and permission. Exchange of records with other dental practitioners is only done with signed privacy documentation by patient.

Fees

In accordance with policy of the Australian Dental Associates, Richmond Fine Dentistry acknowledges the relationship between the dentist and patient. The interference of third party insurance companies in this relationship is rejected. Therefore we have decided to not join so called “preferred” provide schemes.

Acceptable methods of payment include cash, Eftpos and credit cards. Direct electronic claim from health funds is available with HICAPS. On the day settlement of accounts is required unless special arrangements have been made.

We provide dental services under the schemes:

• Veteran affairs
• Enhanced Primary Care Program EPC
• Teen dental program
• Transport Accident Commission
• Workcare

Reminder System

Our practice is committed to preventative care. Research clearly shows that regular dental hygiene maintenance reduces overall treatment needs. Recall intervals from patient to patient differ during different periods in a patients life.

We recommend scheduling your hygiene dental examination appointment at the conclusion of your current treatment otherwise we will send you a recall card at he appointment time.

Appointment Reminders

We aim to attend to you at he scheduled appointment time, if you are unable to keep your appointment please pay us the courtesy of giving us at least 24hrs notice. These times can be allocated to another patient in need. We will endeavour to remind you of your appointment via phone or SMS. 

Our Environmental Responsibility

We have an amalgam scavanger system which eliminates 99% of mercury from entering our waterways.

We recycle all our paper products. We have a lot of paper due to packaging of all our instruments, paper cups and the like but this is all recycled.  All Patient records are digital and anything paper is scanned onto our secure database which is backed up daily off site.

We have a fully digital intergrated xrays in our practice and therefore have no harsh chemicals to administer.

All santiory and infectious waste is collected by the appropriate authorities.

In our clinical and wet areas, we have selected Marmoleum, a natural floor covering material made from linseed oil, limestone, wood flour, natural pigments and jute. This combination of renewable, sustainable and environmentally friendly materials naturally inhibits bacterial growth.

For our lounge area, we have chosen wool carpets for their natural properties and leather lounges, which do not accumulate dust and we use only neutral, natural detergents and cleaning products. In addition, we have carefully selected our bench top surfaces and finishes in order to keep gasses from volatile organic compounds to a minimum.

We have live plants to help with air quaility and a ducted vacuum system to reduce the the spread of allergins and kept dust to a minimum.

Filtered  hot and cold water is available for our staff and patients.